Our thoughts go out to everyone who has been affected by the rapidly changing COVID-19 pandemic.
During this unprecedented public health emergency, we recognize that the work our customers do is more critical than ever in serving our communities. As the situation continues to evolve, the safety of our customers is our top priority. We are rigorously following the recommendations of the national and local authorities of the countries in which we operate.
Our Business Continuity assurance
StarlineSports has activated its business continuity and pandemic plans in order to ensure uninterrupted operations throughout this event.As such StarlineSports’s operations continue but delivery times may be longer than usual.
FAQs about Orders and Deliveries and the COVID-19 virus
1. Can I place an order? Will StarlineSports deliver the package?
Yes, StarlineSports’s activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools,Hotels).
We will temporarily prioritize household staples, medical supplies and other high demand products shipping to our customers.
2. What’s the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Track Your Order on Starlinesports.com. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. For more information please contact us through info(at)starlinesports.com.
3. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
4. What is StarlineSports doing about price gouging?
We have committed to our customers that we are not going to artificially raise prices on products during this pandemic. Our prices will continue to be the most affordable and our products will continue to be of highest quality.
5. Is it possible to reduce contact with drivers when they deliver my orders?
Yes. Our delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.